The Railtrail brand has been operating quality escorted rail holidays for 35 years
Our Railtrail Founder & Managing Director, Dave Felstead, is still at the helm
Tour itineraries are full of vibrancy and imagination reflecting our unrivalled knowledge
Tours to destinations and events that only occur occasionally each year and are of no interest to larger companies due to there being no opportunity for multiple departure dates
Our clients consistently say that Railtrail Tours always include that unexpected something extra
The services of a Railtrail Tour Manager with a good knowledge of the tour destination
A family sized company where you are classed as an individual person not just a number to reach a sales target
The online FeeFo (customer feedback) organisation gives Railtrail Tours a 5 star rating and an incredible 99% Customer satisfaction rating
Over 95% of our clients say they would recommend Railtrail Tours to their friends
Over 94% say they will Definitely/Probably travel with Railtrail Tours again
Please view on our website On Tour With Railtrail for unique short films of our clients on our tours
Nominated for the 2015 British Travel Awards in the Best Rail Holidays Company category results due later in the year.
Our website contains all our brochures in easy to read e-brochure format
A total brochure or just a single page can be forwarded from our website to friends / relatives by all forms of social media
A secure 24 hour online booking service
A facility to place an option on a departure for 7 days without financial payment or penalty if you choose not to travel
On your Booking Confirmation receipt there is the name of a specific member of our Customer Services team. That person is then your personal contact for any queries you may have about your forthcoming holiday.
For UK tours its your choice as to whether to make your own way to the Tour Base or utilise our rail inclusive fares from your home station
Again for UK tours we are the only rail holiday company to include rail travel and seat reservations* from your home station as part of the published holiday fare. * please note some local trains do not offer seat reservation facilities
You have a choice of travelling First* or Standard class on your journey to and from the Tour Base. * some local and regional trains do not have First Class seating.
We give fare discounts on all UK tours for holders of National Railcards.
We are the only rail holiday company to operate a client's Loyalty Rewards Scheme
We have unique and imaginative tour itineraries, personally compiled by Railtrail Tours and not available elsewhere
An option of First Class or Standard Class rail travel, with seat reservations where applicable, to and from the tour base
Alternatively, if you wish to travel independently to the tour hotel we also offer a 'Tour Base' fare for all tours
All of our excursions and admissions during the tour are included in the tour fare (no hidden costs)
We have half Board accommodation, with choice menu, included every night on all tours
A detailed tour itinerary and connecting rail travel sheet to and from the Tour base showing times of trains you are booked on, your seat reservation details, the name of the train company you are travelling with, and the ultimate destination of each train service to make it easier for you to spot the right train and platform on monitors at connecting stations
Contact details for a free luggage assistance service for the elderly or infirm
If you have a mobility restriction we are happy to discuss any tour on a day by day basis to see if it meets your mobility requirements so we can be sure it is the right holiday for you.
The UK rail tickets we issue as part of your holiday package are not restricted to travelling on a specific train service or with a specific train company, so if a hic-cup should occur during your journey your tickets are valid on subsequent trains.
We make sure there is stress free travel. If there should be a hiccup on your journey to and from the tour base (e.g. missed train) your itinerary includes a Railtrail Helpline number to our office where we advise you on your onward journey, monitor that journey, whilst maintaining contact with you throughout - using our immense knowledge of the UK rail system to ensure you have stress-free travel
Fully flexible rail tickets ensuring that if a hiccup has occurred your tickets are still valid for onward travel
A private Meeting Point facility at London St Pancras International including complimentary refreshments at desVins café & bar on the same level as, and close by, the Eurostar ticket barriers
We offer First or Standard Class rail travel to and from your European destination from London St Pancras International
Tours feature an extensive range of quality 4* or 3* hotels on a half-board basis
All of our excursions are detailed on the itinerary (no hidden costs)
Our tours are smaller maximum group sizes allowing the Tour Manager to give personal, but not intrusive, assistance.
Special UK fare connecting rail tickets to and from London for clients wishing to spend a night in London before the tour departure
Special rate facility at a London hotel convenient to St Pancras
The services of a Tour Manager with a good knowledge of the tour destination
We have a 100% security of clients money via a Lloyds Bank Trust Account A Trust Account means that any monies paid for your holiday remain in the Trust Account until the day after you return from holiday when the Trustee transfers the money to Railtrail Tours current account.
This gives clients complete peace of mind as in the unlikely event of Railtrail Tours ceasing to trade all of your pre-paid monies are in the Trust Account at Lloyds and the Trustee would simply return your monies in full via the method you paid (cheque, debit card, credit card) please note credit card administration charges are non-refundable.
This system of financial protection removes any requirement whatsoever for you to make a claim for your money, no stress, no form filling, and a 100% guarantee that your monies will be returned in full (with the exception of credit card charges should you have chosen to pay by that method)
Railtrail are ATOL Protected ATOL 9056
We are a Member of Association of European Rail Agents (AERA)
Also a member of the Association of Train Operating Companies (ATOC) Rail Ticket Agent
Award winning rail holidays in the UK and Europe. All departing in 2017.