Frequently Asked Questions

1. Can I come and see you? Where are you based?

You are very welcome to visit us during normal office hours - we love to meet all our holidaymakers. We would however appreciate your telephoning on 01538 382323 to make an appointment beforehand. Our offices are in the centre of the historic market town of Leek in the Staffordshire Moorlands - between the Potteries and the Peak District.

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2. How do I book?

Click on the "Tours & Departures" button to explore the online itinerary, photos and links for each Tour.

When you have your chosen tour on screen, use "Departure Search" to select the number of passengers who wish to travel and click on "Display All Dates".

Select your preferred departure date, click on the "Book Now" link for that date and use our Online Booking System to book your holiday online, at any time.

If you have any queries whatsoever, you can also use the Book Now link to "Request a Call Back" or contact us by e-mail. The Railtrail Customer Service team will reply or ring you back in office hours and answer any queries.

(Some departures are also marked as "Call Back" if, for instance, there are options we need to discuss with you. Use the Call Back facility to register your interest and we will call you to discuss the tour, without obligation.)

If you prefer to book in writing you can download a Railtrail Tours Booking Form and book your chosen holiday using the details and fares listed on the tour's web page. Please complete the form in full and post it to us along with your deposit

Or contact us on 01538 382323 during office hours and we will take you through the booking process.

At time of booking you need to pay a deposit of £75 PER PERSON for UK tours, £150 PER PERSON for European and £250 PER PERSON for worldwide tours. Remember - deposits are NON REFUNDABLE.

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