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Updated 11/09/2020 - 11:47 am

 

Tours departing from 1 September onwards - Update

 

Please be aware that all UK tour departures in September/October will be operating as scheduled unless you are or have been specifically contacted by our office to advise otherwise. The new regulations regarding social gatherings of a maximum of six people at one time which are due to come into force on Monday 14 September do not apply to our holidays.

 

As tour operators we observe all social distancing requirements of all aspects of our tours e.g. hotels, attractions, coach travel, and rail travel. Therefore, the tours are not classed as informal social gatherings since all Covid-19 restrictions are being observed and the tours are perfectly safe and legal to operate.

 

As ever, but particularly in these unprecedented times we do reserve the right to make minor alterations to the published itinerary when necessary. Whilst we always endeavour to avoid changes some aspects of the published itinerary may be changed at short notice for a variety of operational reasons. Should you choose not to travel our normal cancellation terms and conditions will apply.

 

 

Tours departing from 1 September onwards

 

Following the recent easing of the lockdown conditions in the UK, we are delighted to announce that many of our scheduled departures for September will be going ahead as planned. The team has looked at all operational aspects of tours scheduled to depart in September to establish whether it will be possible for each tour to go ahead. As ever, but particularly in these unprecedented times we do reserve the right to make minor alterations to the published itinerary when necessary. Whilst we always endeavour to avoid changes some aspects of the published itinerary may be changed at short notice for a variety of operational reasons.

 

We are in regular contact with all suppliers, hotels and attractions. If for any reason we are unable to operate a tour, you will receive a communication from our office team setting out the options available to you, one of which will always be a full refund of your tour fare. In the meantime, we ask that all balances are paid on their due date in line with our Terms and Conditions.

 

To alleviate our clients' concerns, we have made a temporary amendment to our booking conditions for most tours departing on or before 31 October 2020. For UK tours the balance payment is now due not less than 7 weeks prior to departure (usually 9 weeks). For all Grand Tours and European Tours, the balance of payment is now due not less than 11 weeks prior to departure (usually 13 weeks). If we do not receive this balance in full and on time, we reserve the right to treat your booking as cancelled by you in which case the cancellation charges set out in the Terms & Conditions will become payable. Tours departing on or after 1 November will be subject to our normal Ts & Cs.

 

Tours Cancelled up until 28th August 2020 – Railtrail refunds our customers in Cash, not Credit Notes...

 

We have now cancelled tours until the 28th August.  All clients who are currently booked on a tour which is scheduled to depart before and on the 28th August will have received a communication either by post or by email setting out the options available.  As with previous cancellations we are proud that our family business offers the security of our ‘Trustee of Clients’ account, held at Lloyds bank, which means that you can always be sure that your booking and monies are safe, and that amongst your choices will be a full refund of your tour fare.

 

To alleviate our clients' concerns, we have made a temporary amendment to our booking conditions for most tours departing on or before 31st October 2020.  For UK tours the balance payment is now due not less than 7 weeks prior to departure (usually 9 weeks). For all Grand Tours and European Tours, the balance of payment is now due not less than 11 weeks prior to departure (usually 13 weeks).  If we do not receive this balance in full and on time, we reserve the right to treat your booking as cancelled by you in which case the cancellation charges set out in the Terms & Conditions will become payable.

 

Our phones lines are very busy as we take care of customers on a tour by tour basis. The team is now looking at all operational aspects of tours scheduled to depart in September to establish whether it will be possible for each tour to go ahead. We are in regular contact with all suppliers, hotels and attractions. If for any reason we are unable to operate a tour, you will receive a communication from our office team setting out the options available to you, one of which will always be a full refund of your tour fare. In the meantime, we ask that all balances are paid on their due date in line with our terms and conditions as stated above.

 

Whilst we can understand that the present pandemic is causing great stress to one and all, and particularly those of us in the senior age group, we will not accept our staff being verbally abused on the telephone at any time. The volume of work involved in cancelling so many tours when staff are working from home is enormous - please be courteous as we are doing our very best for you, and please allow at least two weeks to receive your refund.

 

 

Tours Cancelled up until the 26 July 2020 – Railtrail refunds our customers in Cash, not Credit Notes…

 

 

We have now cancelled tours until the 26th July.  All clients who are currently booked on a tour which is scheduled to depart before and on the 26th July will receive a communication either by post or by email by the end of next week, setting out the options available.  As in previous cancellations we are proud that our family business offers the security of our ‘Trustee of Clients’ account, held at Lloyds bank, which means that you can always be sure that your booking and monies are safe, and that amongst your choices will be a full refund of your tour fare.

 

We do however suggest transferring your deposit to a future tour departure as the demand for tours later this year, and into next year, is very high at the moment. A deposit now ensures you have a holiday to look forward to once the present situation eases.    

 

Tours Cancelled until the end of June – Railtrail refunds our customers in Cash, not Credit Notes…

 

We have been following the Prime Minister’s recent Road Map briefings carefully and sadly it is clear that we must now cancel all tours until at least the end of June. All clients who are currently booked on a tour which is scheduled to depart in June will receive a communication either by post or email by the end of this week, setting out the options available. We are proud that our family business offers the security of our ‘Trustee of Clients’ account, held at Lloyds bank, which means that you can always be sure that your booking and monies are safe, and that amongst your choices will be a full refund of your tour fare.

 

We do however suggest transferring your deposit to a future tour departure as the demand for tours later this year, and into next year, is very high at the moment. A deposit now ensures you have a holiday to look forward to once the present situation eases. We are incredibly grateful to our loyal customers for their many heartfelt and wonderful messages of support throughout the recent weeks.

 

"I would like to thank you most sincerely for processing this refund for me, since I know you must be going through some very difficult times at present. Rest assured, that when the current crisis is over, I shall be making many more bookings with Railtrail - I just can't wait! Many thanks, once again." (Mr P, Halesowen)

 

"The lady was extremely polite and efficient in dealing with my enquiry and rebooked the holiday for next year in a very helpful manner. I would certainly recommend Railtrail to my friends and family and would book with them again." (Mrs C, Chesterfield)

 

Whilst we can understand that the present pandemic is causing great stress to one and all, and particularly those of us in the senior age group, we will not accept our staff being verbally abused on the telephone at any time. The volume of work involved in cancelling so many tours when staff are working from home is enormous - please be courteous as we are doing our very best for you, and please allow at least two weeks to receive your refund.

 

Thank you.

 

Dave Felstead,

Owner & Managing Director

Railtrail Tours Ltd

 

 

Updated 15/04/2020 - 12:30

 

Tours Cancelled until the end of May

 

We have cancelled all tours to the end of May and are proud that our family business offers such security that you can always be sure that your booking and monies are safe and amongst your choices is a full refund of your tour fare. Unlike many other companies.

 

We do suggest transferring a deposit to a future tour departure as the demand for tours later this year, and into next year, is very high at the moment. A deposit now ensures you have a holiday to look forward to once the present situation eases.

 

Whilst we can understand that the present pandemic is causing great stress to one and all, and particularly those of us in the senior age group, we will not accept our staff being verbally abused on the telephone at any time. The volume of work involved in cancelling so many tours when staff are working from home is enormous please be courteous as we are doing our very best for you. Please allow at least two weeks to receive your refund.

 

Thank You

 

Dave Felstead,

Owner & Managing Director

Railtrail Tours Ltd

 

Updated 23/03/2020 - 13:00

 

Tours Cancelled until the end of April

 

It is with great disappointment that we must inform you that due to the current outbreak of the coronavirus Covid-19 we have taken the difficult decision to cancel all our planned tour departures until the end of April 2020. If your tour is scheduled to depart in that time you will be contacted by letter or by email in the next days to confirm the cancellation. If you are expecting an email and haven't received one, please check your spam and junk folders in your user's inbox.  As a family concern everything we do is done with genuine consideration and the best interest of our clients at heart, which is why we have taken this decision now. We hope that this clear and decisive action will offer you some peace of mind in these challenging times we now find ourselves facing. If your tour is scheduled to depart in May or beyond, we will also be in touch soon. All monies paid are currently held in our ‘Trustee of Clients’ account at Lloyds Bank, an account which cannot be accessed by anyone other than the Trustee. So please bear with us while we work through this difficult period and rest assured that your money is 100% safe, and that should your tour be cancelled we will of course offer you a full refund, although we very much hope that once things return to normal you will still choose to travel with Railtrail.

Updated 17/03/2020 - 12:30

 

Our phones lines are very busy as we take care of customers on a tour by tour basis; We are looking at tours departing in March and April at the moment; if you have a tour booked in May and onwards you will receive communication from our office team very soon.

 

We thank you for your patience, at this difficult time, if you are having difficulty contacting us.

Updated 12/03/2020 - 15:30 How can I protect myself from Covid 19 (Coronavirus)?

 

We advise you to follow all applicable travel advice, including the Foreign and Commonwealth Office and World Health Organisation:

  • Wash hands regularly with soap and water or a disinfectant, especially after coughing and sneezing, before handling and consuming food.

  • Use disposable tissues when coughing or sneezing and dispose of used tissues carefully and promptly.

  • Avoid touching your eyes, nose, and mouth with unwashed hands.

  • Avoid close contact with people who appear unwell and avoid sharing personal items.

  • Public Health England (PHE) recommends against using masks outside clinical settings. Should you decide to use a mask, you should ensure you continue to use all the recommended precautions in order to minimise the risk of transmission.

  • Avoid unnecessary, unprotected contact with live animals and make sure you wash hands thoroughly after contact with an animal.

 

Should I be worried about booking a holiday?

 

We know that coronavirus (COVID-19) is causing uncertainty and the situation is changing daily.

 

We’re monitoring things closely and our experienced team is in contact with health authorities and government agencies around the world to ensure we are following all the very latest advice.

 

We would never operate a holiday unless it was safe to do so and if travel restrictions are implemented to the destination you’re travelling to, rest assured we’ll offer you a free amendment or a full refund. You can confidently book your holiday with Railtrail in the knowledge that all customer payments are retained in our Trustee of Clients account at Lloyds Bank, to which Railtrail has no access until your holiday is completed. This means that your money is 100% safe, and in the unlikely event that we are forced to cancel your holiday for any reason your payment will be returned to you automatically with no forms to fill in.

 

Should I cancel my holiday?

 

We are currently operating our holiday programme as usual and unless the Foreign and Commonwealth Office (FCO) advice changes we’ll continue to do so. If there are no FCO restrictions stopping you travelling there is no reason to cancel.

 

We really hope you don’t cancel but please note that normal terms and conditions apply for any amendments or cancellations unless the Foreign and Commonwealth Office (FCO) advise against travel to the country you are visiting or due to visit.

 

What will happen if my holiday is affected?

 

You should check the Foreign and Commonwealth Office (FCO) travel advice for the country you are travelling to. Should the Foreign and Commonwealth Office (FCO) travel advice change to advise against travelling to your destination and your holiday is affected, we will contact you to discuss your options.

 

Temporary Amendment to Booking Conditions

 

To alleviate our clients' concerns we have decided to make a temporary amendment to our booking conditions for most tours departing on or before 30th September 2020.  For UK tours the balance payment is now due not less than 7 weeks prior to departure (usually 9 weeks). For all Grand Tours and European Tours the balance of payment is now due not less than 11 weeks prior to departure (usually 13 weeks).  If we do not receive this balance in full and on time, we reserve the right to treat your booking as cancelled by you in which case the cancellation charges set out in the Terms & Conditions will become payable.

 

Here are some useful links regarding Covid - 19 (Coronavirus)

https://www.gov.uk/guidance/coronavirus-covid-19-information-for-the-public

https://www.gov.uk/guidance/travel-advice-novel-coronavirus

https://www.gov.uk/government/organisations/public-health-england

https://www.abta.com/news/coronavirus-outbreak

 

 

 

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