An Introduction to Railtrail

Railtrail Services

• Our website contains all our brochures in easy to read e-brochure format

• A total brochure or just a single page can be forwarded from our website to friends / relatives by all forms of social media

• A secure 24 hour online booking service

• A facility to place an option on a departure for 7 days without financial payment or penalty if you choose not to travel

• On your Booking Confirmation receipt there is the name of a specific member of our Customer Services team. That person is then your personal contact for any queries you may have about your forthcoming holiday.

• For UK tours it’s your choice as to whether to make your own way to the Tour Base or utilise our rail inclusive fares from your home station

• Again for UK tours we are the only rail holiday company to include rail travel and seat reservations* from your home station as part of the published holiday fare. * please note some local trains do not offer seat reservation facilities

• You have a choice of travelling First* or Standard class on your journey to and from the Tour Base. * some local and regional trains do not have First Class seating.

• We give fare discounts, where possible, on UK tours for holders of National Railcards .

• We are the only rail holiday company to operate a client's Loyalty Rewards Scheme.

UK Tours:

• We have unique and imaginative tour itineraries, personally compiled by Railtrail Tours and not available elsewhere

• An option of First Class or Standard Class rail travel, with seat reservations where applicable, to and from the tour base

• Alternatively, if you wish to travel independently to the tour hotel we also offer a 'Tour Base' fare for all tours

• All of our excursions and admissions during the tour are included in the tour fare (no hidden costs)

• We have half Board accommodation, with choice menu, included every night on most of our tours

• A detailed tour itinerary and connecting rail travel sheet to and from the Tour base showing times of trains you are booked on, your seat reservation details, the name of the train company you are travelling with, and the ultimate destination of each train service to make it easier for you to spot the right train and platform on monitors at connecting stations

• Contact details for a free luggage assistance service for the elderly or infirm. Network Rail ,  Avanti, GWR ,  LNER, South Western Railway, West Midlands Railway, Southern Railway, East Midlands Railway,  Great Northern Rail,  Scotrail, Irish Rail, Translink,

• If you have a mobility restriction we are happy to discuss any tour on a day by day basis to see if it meets your mobility requirements so we can be sure it is the right holiday for you.

• The UK rail tickets we issue as part of your holiday package are not restricted to travelling on a specific train service or with a specific train company, so if a hic-cup should occur during your journey your tickets are valid on subsequent trains.

• We make sure there is stress free travel. If there should be a hiccup on your journey to and from the tour base (e.g. missed train) your itinerary includes a Railtrail Helpline number to our office where we advise you on your onward journey, monitor that journey, whilst maintaining contact with you throughout - using our immense knowledge of the UK rail system to ensure you have stress-free travel

• Fully flexible rail tickets ensuring that if a hiccup has occurred your tickets are still valid for onward travel

Continental Tours:

• A private Meeting Point facility at London St Pancras International including complimentary refreshments. 

  We offer First or Standard Class rail travel to and from your European destination from London St Pancras International

• Tours feature an extensive range of  quality 4* or 3* hotels on a half-board basis

• All of our excursions are detailed on the itinerary (no hidden costs)

• Our tours are smaller maximum group sizes allowing the Tour Manager to give personal, but not intrusive, assistance.

• Special UK fare connecting rail tickets to and from London for clients wishing to spend a night in London before the tour departure

• The services of a Tour Manager with a good knowledge of the tour destination

• Contact details for a free luggage assistance service for the elderly or infirm. Eurostar, DB- Deutsche Bahn, SNCF, Trenitalia, Italo, Thalys
  
  

Railtrail Protection:

• We have a 100% security of client’s money via a Lloyds Bank Trust Account – A Trust Account means that any monies paid for your holiday remain in the Trust Account until the day after you return from holiday when the Trustee transfers the money to Railtrail Tours current account.

• This gives clients complete peace of mind as in the unlikely event of  Railtrail Tours ceasing to trade all of your pre-paid monies are in the Trust Account at Lloyds and the Trustee would simply return your monies in full via the method you paid (cheque, debit card, credit card) please note credit card administration charges are non-refundable.

• This system of financial protection removes any requirement whatsoever for you to make a claim for your money, no stress, no form filling, and a 100% guarantee that your monies will be returned in full (with the exception of credit card charges should you have chosen to pay by that method)

• Railtrail are ATOL Protected ATOL 9056

• We are a Member of Association of European Rail Agents (AERA)

• Also a member of the Association of Train Operating Companies ( ATOC) Rail Ticket Agent