Meet the Team

 

Office Team

Our Founder, Owner, and Managing Director, Dave Felstead, is still at the helm of the company and his firm belief in customer satisfaction and experience means that Railtrail provides an individual and personal experience to all our customers. Dave’s small, family run company ethos is at the heart of the Railtrail Team.

 

The family connection runs to Dave’s children, Paul, who has joined the company as Operations Manager after a long career in the RAF, and Julie, who occupies a key role in our Delivery Team. Paul’s daughter, and Dave’s granddaughter, Megan, is the most recent family member to join Team Railtrail in our Ticketing Team.

 

Our husband-and-wife team, Mark and Rachel have, for some years, been an essential backbone of the company working in senior roles with Mark keeping our website and analytics up to date whilst Rachel is possibly one of the most popular members of the team in charge of the finances and paying the salaries!

 

The first voice you hear when contacting Railtrail is usually Marie or Phil, our excellent Customer Care Team. Their in-depth knowledge of our tours enables them to provide friendly, helpful advice, going above and beyond to provide an individual experience for our clients.

 

Our fantastic Product Design Team sees Ellie, Summer, Les, and Ulrich using their destination knowledge and imagination to create and coordinate all our vibrant and varied tours contracting key elements. Our resident ‘rail enthusiast’ is Henry who, in addition to creating some of our specialist tours, acts as a Tour Manager and brings his passion and knowledge of steam directly to our clients.

 

Heading up our Ticketing Team is Carla, working alongside Megan and Lee, organising your domestic and international rail journeys and seat reservations. Their knowledge and experience ensure that you are travelling on the most suitable route available – this is the team that keeps you on track!

 

Working alongside Julie in our Delivery Team are Gail and Esther who bring our tours to life, contracting attractions and other suppliers, and diligently putting the final touches to your tour itinerary to ensure you have the best possible experience on your holiday.

 

Finally, we have our newest member of Team Railtrail, Bethany, who looks after our marketing and social media channels as well as compiling, collating, and transferring into print all the above quality, imagination, excitement, and ethos of Railtrail Tours in the form of your annual brochures.

 

Back (Left to Right) - Megan, Summer, Ellie, Julie, Paul, Gail, Ulrich, Mark, Dave

Front (Left to Right) - Esther, Phil, Marie, Carla, Rachel, Bethany

 

 

Tour Managers

Every Railtrail tour is escorted by one of our team of caring and experienced Tour Managers. We are a family business and so we have hand-picked people to look after our customers who share our values. They are a very well-travelled bunch of people, with the most experienced having over 100 tours under their belt!

 

Your Railtrail Tour Manager is there to make sure things run like clockwork. They have the experience and knowledge to make your travel arrangements straightforward and your holiday as relaxing and enjoyable as possible. Plus, they are great company too!