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Welcome to Railtrail Tours

A family firm with an ethos of honesty and integrity. Our passion for delivering quality escorted holidays by rail at great value fares along with consistently excellent customer service has stood us in good stead for over 40 years.

Big on Quality, Small Enough to Care

01538 382323
Monday - Friday, 9am to 5pm

Privacy Policy - General Data Protection Regulation - GDPR


This website is operated by Railtrail Tours Limited. We appreciate your interest in our products and your visit to our website. Your privacy is very important to us and we want to ensure that you feel comfortable visiting our site. The purpose of this policy is to set out the manner and purposes for which we will obtain and process personal information from you. By using this website, you are consenting to the collection and use of your personal information in the way we describe and also to the website's Terms of Use.


Railtrail Tours Ltd are a Tour Operator selling Quality Escorted Holidays by Train. Which Tour the U.K. and Europe. We sell First or Standard Class from any of almost 2,500 departure railway station points. Our Continental Tours start from London St Pancras and range from Norway, Hungary, France, Germany and many more countries. All our tours are accompanied with a Tour Manager and the Tours can have a slight twist as we do sell Steam Tours, Steam Rail & Ale Classic Tours and Grand Tours.



What information do we hold about you?


We collect information about you when you register with us or book a holiday, either online, by post, or by telephone with our Customer Service team. We also collect information when you fill in our online brochure request form, a request for our online E-News marketing, or if you take part in a Railtrail Tours Ltd competition at a show or event that we attend. Railtrail Tours Ltd does give you, the customer, the option to opt out of any marketing.  We may collect Information relating to you or other members of your party:-


  • Names and contact/address details including telephone/mobile numbers and email address;


  • Credit/debit card or other payment details (including card number, cardholder name, expiry date, and billing address); Payment card information is not retained/stored by Railtrail following the transaction.


  • Special requirements such as those relating to any disability or medical condition which may affect the chosen arrangements;


  • Dietary restriction (which may disclose your religious beliefs).


  • We will also collect your name and email address when you sign up to receive our weekly email.


How will we use the information about you?


We collect information about you to enable us to process your holiday, manage your account, send out brochures, and if you agree, to email you about other Railtrail tours that we may have in the pipeline or if Railtrail Tours are offering promotions or any other services.

We may use your information to contact you by post, telephone, email or SMS to let you know about products and services we offer that may be of interest to you and to notify you, should the need arise, about important changes or developments to them or to the website.


Information provided to Railtrail Tours Limited by users of this site is stored electronically and securely and is not accessible by third parties. Nor will we share your information with third parties for their marketing purposes.




We would like to send you information about holidays, services and offers, which may be of interest to you. If you have consented to receive marketing, you may opt out at any time. You have a right at any time to stop us from contacting you for marketing purposes. If you no longer wish to be contacted for marketing purposes, please contact and we will action your request within a reasonable time period. Or if you are an email customer and want to opt out please click the unsubscribe icon in the email you receive.


Legitimate interests


The new data protection requirements have a number of reasons by which we can use the personal information you provide to us. One of these is called ‘legitimate interests'.


This means that we have the potential to use your personal information if we have a genuine and legitimate reason and we are not harming any of your rights and interests. So, what does this mean? When you provide your personal details to us we may use your information to carry out brochure requests, email marketing, analytical data. We need your data to send your itineraries out if you have booked a holiday with Railtrail, before doing this, though, we will also carefully consider and balance any potential impact on you and your rights.


Some typical examples of when we might use the approach are for preventing fraud, direct marketing, maintaining the security of our system, data analytics, enhancing, modifying or improving our services, identifying usage trends and determining the effectiveness of our campaigns and fundraising.


Your interests

Before we use your personal information for our legitimate interests, we will always consider and balance any potential impact on you and your rights under data protection legislation and any other relevant law. Our legitimate business interests do not automatically override your interests – we will never use your personal data for activities where our interests are overridden by the impact on you (unless we have your consent or are otherwise required or permitted to by law).


How we may use your personal information


Direct Marketing: We will send postal marketing which further the aims and objectives of Railtrail Tours Ltd. We will also make sure our postal marketing is relevant for you, tailored to your interests. We will also give you the option to unsubscribe from our Direct Marketing.

Remember, you can change the way you hear from us or withdraw your permission for us to process your personal details at any time by using our contact form on the 'Contact Us' page or email


Booking a Holiday online: In order for us to process your holiday, payment has to be taken and contact information collected, such as name, address and telephone number, provided.


Your best interest: Processing your information to protect you against fraud when transacting on our website, and to ensure our websites and systems are secure.


Personalisation: Where the use of the information enables us to personalise, enhance or otherwise improve our services/communications for the benefit of our customers.


Analytics: To use your personal information for the purposes of customer analysis, assessment, profiling and direct marketing, on a personalised or aggregated basis, to help us with our activities and to provide you with the most relevant information as long as this does not harm any of your rights and interests.


Research: To determine the effectiveness of promotional campaigns and advertising and to develop our products, services, systems and relationships with you.


Due Diligence: We need to undertake due diligence on potential customers and business partners to determine if those companies and individuals have been involved or convicted of offences such as fraud, bribery and corruption.

We will also hold information about you so that we can respect your preferences for being contacted by us.


Access to your information and correction


You have the right to request a copy of the information that Railtrail Tours holds about you. If you would like a copy of some or all your personal information, please email at or write to us at Railtrail Tours Ltd, 21 The Smithfield Centre, Leek, Staffordshire, ST13 5JW. We want to make sure that your personal information is accurate and up to date. You may ask us to correct or remove information you think is inaccurate.



Website Data Usage


This website uses Google Analytics, a web analytics service provided by Google, Inc. Google Analytics uses "cookies". The information generated by the cookie about your use of the website (including your IP address) will be transmitted to and stored by Google on servers in the United States.


Google will use this information for evaluating your use of the website, compiling reports on website activity for website operators and providing other services relating to website activity and internet usage. Google may also transfer this information to third parties where required to do so by law, or where such third parties process the information on Google's behalf. Google will not associate your IP address with any other data held by Google.


By using this website, you consent to the processing of data about you by Google in the manner and for the purposes set out above.




Please click here to find out all about Railtrail Tours Ltd cookie policy.


For further information visit or You can set your browser not to accept cookies and the above websites tell you how to remove cookies from your browser. However, in a few cases some of our website features may not function as a result.


Links to other websites


This website may contain links to third party websites with which Railtrail Tours Ltd has a relationship. However, we are not responsible for these websites or their privacy practices. We therefore suggest that you read the privacy policy on any website that you visit from a link on this site, as their procedures may differ from our own.


Your Rights - Consent


We give you the option on our website and at regular intervals in our brochures forms to tick the relevant boxes that you consent to or if preferable opt out of. The consent boxes will be made up of post, telephone, email or SMS. This is where you exercise your rights to prevent constant marketing being in your mailbox.


Should you have any queries or complaints in relation to how we use your information, please contact us via the details set out at section below. Should you wish to take any complaints or queries further, you have the right to contact the Information Commissioner's Office regarding such issues.  ICO address and email at the bottom of this privacy policy.


Railtrail Tours Ltd will not pass on your personal data to third parties without first obtaining your consent. The following third party will receive your personal data for the following purpose as part of the processing activities:


Security, Data Transfers outside the EEA and Data Retention


We take steps to protect your information from unauthorised access and against unlawful processing, accidental loss, destruction and damage. We will only keep your information for as long as we reasonably require and, in any event, only for as long as Data Protection Legislation allows.


Where your customer reference number or your password allows you to access certain parts of the Website, you are responsible for keeping this information confidential. We advise you not to share your login details with anyone.


Unfortunately, the transmission of information via the internet is not completely secure. Although we will take steps to protect your information, we cannot guarantee the security of your data transmitted to the Website; any transmission is at your own risk.


The information that we collect from you may also be transferred to, and stored at, a destination outside the European Economic Area ("EEA"). It may also be processed by staff operating outside the EEA who work for us or for one of our service providers. This includes staff engaged in, among other things, the processing of your payment details and the provision of business support services. By submitting your personal data, you are acknowledging this transfer, storing or processing. We will take all steps reasonably necessary to ensure that your information is treated securely and in accordance with this privacy policy and the Data Protection Legislation.; This means that we will only transfer your information to third parties that (a) are in countries that have been confirmed by the European Commission to provide adequate protection to personal information; or (b) have agreed to provide all protections to your personal information as set out in the Data Protection Legislation.


Accessing and updating your information


You have the right to see the information we hold about you and to ask us to: (a) make any changes to ensure that any information we hold about you is accurate and up to date; (b) erase or stop processing any information we hold about you where there is no longer a legal ground for us to hold it; or (c) transfer any information we hold about you to a specified third party. If you wish to do this, please contact us using the contact details set out below. We may charge a £10 fee for complying with some of the requests made under this section if they are made before 25 May 2018. After the GDPR regulation date there is no charge for this service.


Changes to our privacy policy


We keep our privacy policy under regular review and we will place any updates on this web page. Railtrail may amend this at any time without notice. By continuing to use the Website, you agree to the updated privacy policy. If you do not agree to any changes that we make, you should not use or access (or continue to use or access) the Website and/or our services. This privacy policy was last updated on 25 May 2018.


How to contact us


All comments, queries and requests relating to our use of your information are welcome. Please see below to find our contact information and the regulatory body for the GDPR if you have any questions about our privacy policy or the information we hold about you.

The details for each of these contacts are:




Supervisory authority contact details

GDPR Owner - Mark Dickin contact details

Contact Name:

Information Commissioner’s Office (ICO)

Mark Dickin

Address line 1:

Wycliffe House

Railtrail Tours Ltd

Address line 2:

Water Ln

21 The Smithfield Centre

Address line 3:



Address line 4:





ST13 5JW



0303 123 1113

01538 382323


The website for the ICO is


Version 1 - Dated 25th May 2019

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Railtrail Tours Limited
21 The Smithfield Centre, Leek
Staffordshire Moorlands, ST13 5JW
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